Privacy Policy

Last Updated: 19-11-2025

Satva Aura (“Company”, “We”, “Us”, “Our”) values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, process, store, and safeguard your information when you visit or make a purchase on https://satvaaura.com (“Website”).

By visiting or using our Website, you agree to the terms of this Privacy Policy.

Satva Aura is operated by:
Satva Aura, Q 1301, Great Value Sharnam, Sector 107, Noida, Uttar Pradesh – 201301, India

1. Information We Collect

A. Contact Information

We may collect:

  • Name
  • Email address
  • Phone number / mobile number
  • Billing/shipping address
  • City, state, postal code, country
  • IP address and device identifiers

B. Payment Information

We may collect:

  • Billing name
  • Billing address
  • Payment method

We do NOT collect or store full credit/debit card numbers, CVV, or expiry dates.
All payments are processed securely through third-party gateways.

C. Information You Post

Including reviews, comments, feedback, or content posted on our Website or official social profiles.

D. Demographic & Preference Information

We may collect information regarding:

  • preferences
  • browsing behaviour
  • events or promotions you show interest in
  • survey responses

E. Technical & Usage Data

We may collect:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Time spent on pages
  • Referring/exit pages
  • Analytical behaviour patterns


2. How We Collect Information

A. Direct Collection

When you:

  • Register on the website
  • Make a purchase
  • Contact us
  • Participate in promotions

B. Automatic / Passive Collection

Through:

  • Cookies
  • Web beacons
  • Google Analytics
  • Tracking technologies

C. Third-Party Sources

Including:

  • Social media integrations
  • Marketing partners
  • Service providers


3. International Data Transfers

Your data may be stored or processed on servers located outside your state or country, including in jurisdictions with different data protection laws.

By using our Website, you consent to such international data transfers.


4. GDPR Compliance (EU Customers)

If you are located in the EU, you may request:

  • Data access
  • Data correction
  • Data deletion
  • Restriction of processing
  • Withdrawal of consent

To exercise rights, email:
📧 contact@satvaaura.in

Requests will be reviewed and fulfilled in accordance with applicable law.
Satva Aura reserves the right to refuse requests that are excessive, unfounded, or infringe upon business obligations.


5. How We Use Your Information

We may use your information to:

  • Process and fulfil orders
  • Communicate about purchases, confirmations, or updates
  • Respond to customer inquiries
  • Improve Website performance and user experience
  • Customize content and product recommendations
  • Enhance security and fraud prevention
  • Conduct analytics, statistics, and business insights
  • Send promotional or marketing communications (with opt-out option)
  • Comply with legal obligations


6. Sharing of Information

We may share your information with:

  • Trusted service providers (payment processors, logistics partners, marketing tools)
  • Business associates assisting in operations
  • Third-party partners for promotions or collaborations
  • Law enforcement or authorities, when legally required
  • Successors, in case of business restructuring or acquisition

We never sell your personal data to unaffiliated third parties.


7. Email & Communication Opt-Out

You may opt out of marketing emails by writing to:

📧 contact@satvaaura.in

Processing may take up to 10 days.
Transactional communications (order updates, confirmations, support messages) will still be sent.


8. Cookies

We use both session and persistent cookies to:

  • Improve website performance
  • Remember preferences
  • Personalize experience
  • Analyze traffic

You may disable cookies, but certain site features may not function properly.

Third-party integrations (analytics, ads, social platforms) may also set cookies.


9. Voluntary Disclosure & Account Modifications

Providing information is voluntary; however, some features require registration.

You may request account updates or deactivation at:

📧 contact@satvaaura.in

Archived data may remain stored for legal or operational purposes, even after deactivation.


10. Security Measures

We implement:

  • Physical safeguards
  • Electronic safeguards
  • Managerial controls
  • Restricted server access

While we strive for high security standards, no online transmission is fully secure, and we cannot guarantee absolute protection.


11. Third-Party Websites

Our Website may contain links to external sites.
We are not responsible for their privacy practices.
Please review their privacy policies before use.


12. Grievance Officer

In accordance with applicable laws:

Ms. Neelam
Q 1301, Great Value Sharnam, Sector 107, Noida, Uttar Pradesh – 201301
📧 contact@satvaaura.in
⏱ Mon–Fri (11 AM – 7 PM)


13. Payment Options

Payments on Satvaaura.com can be made via:

  • Valid international credit/debit cards
  • Payment gateway–enabled methods

For security:

  • Payment details are entered on a secure gateway page
  • Satva Aura never stores complete card information
  • Additional verification (e.g., 3D Secure, OTP) may apply
  • International payments may require identity confirmation
  • Currency conversion depends on your card issuer


14. Global Jurisdiction (Company-Favourable)

By accessing or using this Website, you agree that:

  • All disputes, regardless of your location,
  • shall be governed by the laws of India,
  • and shall be subject exclusively to the courts of Delhi, India.

This applies globally to all international users and transactions.


15. Updates to This Policy

This Privacy Policy may be updated occasionally.
Revised versions will be posted on satvaaura.com with a new “Last Updated” date.

Continued use of the Website after such updates constitutes acceptance of the revised policy.