Return, Refund & Warranty Policy

Last Updated: 19-11-2025

Thank you for choosing Satva Aura. We appreciate your trust and aim to provide a clear and secure shopping experience. Please review the policy below, designed to protect product integrity and maintain fairness for all customers.

1. Return Policy

Satva Aura accepts returns only under specific and limited conditions.

Return Eligibility

You may request a return within 5 days of receiving your product if:

• The item is damaged or defective upon arrival
• You received the wrong item
• The product is unused, unworn, and in its original packaging

For hygiene, energy-cleansing, and purity reasons:

❌ Used or worn bracelets cannot be returned.

Non-Returnable Items

• Used, stretched, or physically damaged products
• Customized or intention-filled items
• Items without original packaging or missing components

How to Request a Return

Email:

📧 contact@satvaaura.in

Include:

• Order ID
• Reason for return
• Photos or video of the received item

Approval is at Satva Aura’s discretion after reviewing all submitted evidence.

2. Refund Policy

Refunds are strictly conditional and issued only after a full inspection by our team.

Refund Eligibility

A refund may be issued only if:

• The product arrived damaged or defective
• The wrong product was delivered
• The return has been approved in writing

Refunds are processed after the returned product passes inspection.

Satva Aura may reject a refund if the returned item shows damage beyond what was originally reported.

Refund Method

After approval:

• Refunds are issued to the original payment method,
  or
• Provided as store credit, if preferred

Processing time: 5–7 business days after approval
(Additional bank or payment gateway time may apply.)

Non-Refundable Situations

• Damage caused after delivery
• Missing beads, charms, or parts
• Return requests made after 5 days
• Shipping charges, handling fees, and payment gateway fees

For international orders, customs charges, import fees, and duties are non-refundable.

3. Exchange Policy

Exchanges are available only for manufacturing defects, and only within 5 days of delivery.

Approval depends on product availability and inspection by Satva Aura.

4. Satva Aura 2-Year Warranty (Bracelets)

All Satva Aura bracelets come with a limited 2-year warranty.

Warranty Covers

✔ Free Repair or Re-stringing due to normal wear and tear
✔ Valid only if:

• All beads are available
• Original bracelet or remaining parts are provided
• Damage occurred naturally (e.g., string break)

Not Covered Under Warranty

❌ Lost beads
❌ Broken pendants/locks due to misuse
❌ Damage from chemicals, water, perfume, or harsh handling
❌ Intentional or forceful breakage
❌ Third-party repairs or alterations

Shipping Costs

• Repair service is free
• Shipping charges for sending and returning the product are paid by the customer

Use a reliable, trackable courier service when sending items for repair.

How to Claim Warranty

Email:

📧 contact@satvaaura.in

Include:

• Order ID
• Photos/videos
• Description of the issue

All warranty claims are subject to assessment by Satva Aura.

5. Cancellations

• Orders may be cancelled within 2 hours ONLY if the item has not been packed or shipped.
• Once processing has begun or the order is dispatched, cancellations are no longer possible.
• Refunds for cancelled orders exclude payment gateway charges, which are non-refundable.

6. Contact Us

For all return, refund, exchange, and warranty-related support:

📧 contact@satvaaura.in
(Official Global Support Email)

Satva Aura reserves the right to revise or update this policy at any time without prior notice.